Yes, PartsGeek is a real online auto parts retailer that has been selling replacement parts and accessories for cars, trucks, and SUVs for many years. It is not a scam site, and most customers receive the parts they order. However, like many large online auto parts stores, it has a mix of positive and negative reviews, mostly centered on service experiences rather than outright fraud.
Here’s the detailed guide.
What PartsGeek Actually Is
PartsGeek is an online seller of automotive parts and accessories. It offers:
- Engine parts
- Brake components
- Suspension parts
- Filters and belts
- Exterior & body parts
- Performance upgrades
It serves a wide range of makes and models — domestic and import — and pulls parts from many manufacturers.
They are not a local shop that you visit in person; all ordering and support happen online or by phone.
Because of this model, customer experience depends on inventory, shipping logistics, and fitment accuracy.
Why It’s Considered Legit
Here’s why PartsGeek is widely accepted as a legitimate retailer:
1. Real company with long history
PartsGeek has been operating online for many years and continues to run a functioning e-commerce business.
2. Orders ship and arrive
Most customers get the parts they ordered, often with tracking and delivery updates.
3. Reputable payment processing
Secure checkout and standard payment methods are used.
4. Common in automotive forums
Many DIY mechanics and car enthusiasts reference PartsGeek as one of several online parts sources.
Scam sites usually don’t last long, deliver parts consistently, or get repeat customers — PartsGeek does all three.
Why Reviews Are Mixed
PartsGeek has both positive and negative reviews online. That doesn’t mean it’s fake — it reflects common issues in the auto parts business.
Positive feedback often includes:
- Lower prices than local stores or dealerships
- Wide selection of parts for many vehicle types
- Orders arriving as pictured or described
- Parts arriving in reasonable time
Negative feedback usually relates to:
- Fitment errors — part ordered didn’t exactly fit the vehicle
- Shipping delays — longer than promised delivery times
- Customer service communication — slow or mixed responses
- Return processing — some users say returns take extra time
These are typical service issues, not automatic signs of fraud.
Fitment Accuracy: Know Before You Order
One of the most common frustrations people have with auto parts sites is ordering the wrong part. Here’s why:
- Vehicle specifications can be very precise
- Different trims and model years use different parts
- VIN verification matters
PartsGeek provides fitment notes, but the system isn’t perfect. It’s always a good idea to:
- Double-check your vehicle make, model, engine size, year
- Use your VIN if possible
- Compare the part number to what you already have
- Call their support if you’re unsure
This reduces returns and fitment headaches.
Shipping and Delivery
PartsGeek partners with various suppliers and warehouses, so delivery can vary:
- Some parts ship quickly
- Heavy or freight items take more time
- Occasionally, backorders delay delivery
Most customers report that parts eventually arrive, but timing can be inconsistent.
Returns and Refunds
If a part is defective, wrong, or unused and eligible for return:
- You typically need to follow PartsGeek’s return instructions
- Some items have strict return windows
- Shipping costs may not always be refunded
- Return authorization may be required
This is pretty standard for large auto parts retailers, though some buyers report the process taking longer than expected.
Customer Service
PartsGeek offers phone and email support, but reviews vary:
- Some buyers say support reps are helpful
- Others report delays or repeated follow-ups needed
Again, this is a common issue in online auto parts retail, not unique to PartsGeek.
Pricing and Value
PartsGeek often offers competitive prices compared to:
- Local parts stores
- Dealership retail pricing
- Other online retailers
This is one reason enthusiasts and DIYers use it — you can save money on parts you install yourself.
Red Flags That Are Not Normal
If you see any of the following, it’s likely NOT legit or something else is going on:
- A site that looks like PartsGeek but has a slightly different URL
- Prices that are extremely low with no brand name or description
- Requests for weird payment methods (like crypto or direct bank transfer)
- No phone or email contact listed
None of these are part of PartsGeek’s standard operation.
Final Verdict
PartsGeek is a legitimate online auto parts retailer. It is not a scam. Most people receive quality, authentic auto parts as ordered.
Negative reviews mostly come from:
- fitment confusion
- shipping or handling delays
- customer service challenges
These are service quality issues, not proof of fraud.
